Unit 5: Al in Customer Service - Support That's Fast, Friendly, and Always On
AI in customer service accelerates response time, improves consistency, and supports agents.
Chatbots, AI-generated emails, and smart triage improve the overall experience.
Trust is key — AI should enhance the experience, not hide the human.
Start by automating simple replies, then expand to workflows and insights.
👉 Next Lesson: Lesson 6 – AI in Finance & Ops: Smarter Budgets, Faster Forecasts
