Unit 5: Al in Customer Service - Support That's Fast, Friendly, and Always On
Let’s look at how AI can upgrade your support pipeline:
Customer starts a chat
→ Intercom AI replies instantly with top FAQ options.
Question is escalated
→ AI drafts a personalized handoff message for the agent.
Agent replies
→ Suggested response + sentiment tracker assist the tone.
Resolution email
→ Gmail Copilot or ChatGPT generates a follow-up summary.
Insights logged
→ SupportLogic flags repeated issues for product feedback loop.
