Unit 5: Al in Customer Service - Support That's Fast, Friendly, and Always On
From first question to final resolution, AI can help every step of the way:
Chat Support:
Tools like Intercom Fin, Zendesk AI, or Ada handle FAQs, triage, and basic troubleshooting.
Email Management:
ChatGPT or Gmail Copilot can summarize tickets and draft responses.
Helpdesk Integration:
Platforms like Freshdesk AI or Zoho Zia suggest replies, tag tickets, and route escalations.
Voice Assistants:
AI phone support like PolyAI handles call routing or simple queries.
Sentiment & Trends:
Use tools like Tidio or SupportLogic to spot frustration or praise trends in messages.
