Unit 6: Incident Reporting – Know What to Flag and How
Scenario: A chatbot used in employee support gives outdated advice on sick leave policies.
Impact: Several employees take the wrong steps, causing confusion and complaints.
Actions Taken:
Flagged by HR
Escalated to compliance
System was retrained with updated content
Messaging sent to affected users
Outcome: Transparency improved trust, and the process was logged for audit purposes.
