Unit 14: Developer Role in Human Oversight
Scenario: A healthcare chatbot begins suggesting incorrect medication advice due to outdated training data.
What went wrong:
No HITL approval for final recommendations
No escalation channel or logging mechanism
No one was assigned oversight ownership
Fix:
Added a pharmacist validation step before advice is shown
Created a feedback form linked to an error escalation queue
Assigned a medical lead as system steward
📌 Result: Improved safety, clearer accountability, and restored user trust.
