From Banking Floors to AI Frontlines: Why Human-Centred AI Implementation is the Only Path Forward
As Director of AI & Process Improvement at The Phoenix Firm, I've had the unique privilege of standing at the intersection of two worlds: the traditional, relationship-driven landscape of global banking and the rapidly evolving frontier of artificial intelligence. My journey from managing contact centers across six countries to architecting AI governance frameworks has taught me something crucial—AI transformation isn't about replacing human judgment: it's about amplifying human potential.
Why Data and Supply Chain Are Inseparable in Today’s Business Ecosystem
As the founder of The Phoenix Firm, I’ve witnessed firsthand how the interplay between data and supply chain operations can either propel a business forward or hold it back. My passion for this subject stems from years of navigating complex, high-stakes environments where real-time insights weren’t just a luxury - they were a necessity.