Phoenix insights · Updated perspective
A human-centred approach to AI implementation
AI should support a real decision or task, with the people affected involved in shaping and reviewing its use.
Define the work first
Ask what is difficult today, who owns the decision and what a useful improvement would look like. A narrow, observable use case is easier to evaluate than a broad promise of transformation.
Check the foundation
Review data quality, access, privacy and operational controls before choosing a tool. Human review is especially important where errors can affect customers, employees or financial decisions.
Learn in a bounded pilot
Test with users, document limitations and measure whether the workflow improves. Expand only when the benefit and safeguards are clear.
This page is an updated, concise perspective on a previously published topic. Illustrative guidance only; no client result is implied.
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